Return policy
Refunds are accepted within 14 days from the date of purchase.
In accordance with the Law on Consumer Protection, the company may refuse to exchange or return goods of good quality if they fall within the categories specified in the current List of non-food goods of good quality that cannot be returned or exchanged.
They are not subject to return:
- Customized products made to order
- Goods that show signs of use
- Damaged as a result of improper use
- Damaged as a result of improper storage or transportation
Rules for the return of goods:
Return delivery is at the expense of the client. The client can choose a convenient delivery option for himself
Returns are accepted at the following address: Ukraine, Kharkiv, Semena Kuznets str. 62
When sending the goods, the sender is obliged to pack the goods properly so that they are not damaged during transportation. Products that have been mechanically damaged during transportation may not be returned.
Refunds for the order are made in the way that was chosen by the client for payment to the client’s card. Refunds are made within seven days from the date of delivery of the products to the company.